This article assumes you have basic knowledge of MDMs and are currently enrolled in a different MDM. There are plenty of reasons for you to switch from another MDM to Xinca, whether it's the current provider's support or features.
This article will provide the necessary information to achieve smooth transition to Xinca.
Unenroll from your current MDM - VPP, DEP and Apple Business Manager
Prior to configuring Xinca, it is recommended to disconnect these features from your current MDM. Your DEP token is a record of all devices purchased at your business and your VPP token is of all app purchases. At this point it is also recommended to think about what kind of setup you're looking for in Xinca. Step 2 of our deployment guide covers a few of the possible configurations that you can choose from.
When using DEP or Apple Business Manager, in your current MDM, send a mass-wipe command. This ensures that all devices are wiped and unenrolled properly. You can also have each users and manager reset their iPad by wiping their iPad in the settings app. (Settings > General > Reset > Erase all content and settings). Please make sure that Activation Lock is disabled when you're letting the users and manager wipe their own devices.
When you're not using DEP or Apple Business Manager you're required to reset each device by hand, this could take up to a minute per iPad which would quickly add up in time spent enrolling. Using DEP or Apple Business Manager it becomes an automated process.
If you'd like to export your configuration profiles from your current MDM into Xinca this is possible, however, when doing so it is not possible to make changes to these imported profiles.
It is possible to restore a backup from a supervised device to another device. The preferred option is an iCloud backup, the new device will become supervised after the backup has been restored.
When the new device is configured with DEP, the DEP setup will follow after the restore of the backup is completed.
When migrating to Xinca you'll be presented with a setup assistant, this assistant will help you on your way when configuring Xinca. This assistant will allow you to upload your tokens, create or import your users, enroll your devices and set up a basic profile.
We've also got the deployment guide mentioned earlier that will help you enroll into Xinca.
- Wipe your devices using your current MDM
- Disconnect VPP, DEP and Apple School Manager
- Download any old profiles if necessary
- Start your trial period and enroll into Xinca with the Setup Assistant
If you need any additional information regarding migration please do not hesitate to contact us at email@example.com or by creating a ticket in Xinca.