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I’m getting an error while enrolling the device, what should I do?

When you’re receiving an error while enrolling a device, there are a few possibilities that might be the cause of this error.

  • There might be a network issue. Please try to enrol the device again, but use a mobile internet hotspot as your WiFi to exclude any network issue.
  • You have configured a restriction to deny enrolments (from a specific location) within the Xinca Management System.
  • Please make sure that there is no MDM profile on your device already when using the on-device enrolment method.

When the above steps have been taken, it is necessary to (wipe the device when using Apple Configurator or DEP, and) start over the enrolment of your device.

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