Why do my Admins see the User App?

If there is an issue that one of the Admins can’t see Admin App, please check the following steps:

  • Is the Admin assigned to the right group
  • Are the Xinca Admin settings in the group set to ‘Allowed’
  • Under XMS > Organisation > Settings > ZuluDesk Admin, is there a setting/restriction that conflicts with the Admins settings/presence?
  • Reset the Admins credentials

If the Admin is still not able to see the Admin App after all this is checked, please gather information on the issue and submit a ticket.

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